Warranties

Wetsuits have a one-year guarantee as of the purchase date, for defects in the neoprene, materials and manufacturing, upon presentation of receipt.

Items must be sent for analysis and must be delivered washed, dry and clean. If the item is covered by the guarantee, it will be replaced. The guarantee excludes:

  1. Normal wear and tear, including scratches and ageing
  2. Damage caused by misuse, lack of care, inadequate storage (e.g., wet/folded), drying in the sun and heat, use of drying machine or excess of chlorine
  3. Rips caused by excessive force or made through contact with fingernails or sharp surfaces when putting the suit on or taking it off.
  4. Improper fitting due to purchasing wrong size.
  5. Repairs or changes made by an unofficial repairer .
  6. Wetsuits used in professional circumstances, as rentals, in schools and by instructors.

All remaining items have a 2-year guarantee against defects as of the date of purchase/order delivery.

Only claims with proof of purchase will be accepted. This warranty does not cover damages resulting from transportation, storage, accident, misuse, failure to follow maintenance instructions, negligence, normal wear and tear or due to prolonged use and natural discoloration. It shall not be valid if the product has been subject to any modification or has been used for a purpose other than that for which it is intended. The warranty applies only to products sold by partners and online stores.


If you have any problem with your item within that period, contact us.


Wetsuit care:

 1. . ALWAYS WASH WITH COLD WATER AND NO SOAP (DON’T PUT IT IN THE WASHING MACHINE NOR TUMBLE DRYER)

Neoprene wetsuits require special care. It is vital to wash them carefully in order to remove all salt, sand and other residue before leaving them to dry.

 

 2. ALWAYS LEAVE TO DRY STRECTCHED OUT OR FOLDED IN HALF IN THE SHADE – NEVER IN THE SUN

After washing, wetsuits must be left to dry as mentioned, starting by turning them inside out. Please remember sun and heat are the worst enemies of neoprene. Wetsuits must never be left to dry under direct sunlight, which can damage its inner lining and even cause it to detach.

 

 3. TRY TO NEVER URINATE INSIDE THE WETSUIT

Weather and low temperatures can influence your urge to urinate, but always try to keep the suit dry to avoid nasty odours.

 

 4. HANDLE IT GENTLY SO IT LASTS LONGER

Suits must be removed gently, always using a Deeply mat or bucket. Beware of your fingernails, which can rip the neoprene. Please don’t overstretch the neoprene, as it can tear threads and seams. In the summer or in hot weather, it is vital to remove the suit from the car once you arrive at your destination. Wetsuits must always be stored hanging, without folding. Don’t remove the surf wax as you can damage the neoprene when attempting to remove the wax.

If for any reason you ever receive an item with manufacturing defects, please contact our Customer Service as soon as possible using this form.